Please enter the date of the occurrence.
The version of the system software. This value shows at the timing of login or clicking [Settings] > [System] > [System Software].
Category of the issue
Please provide a summary of the issue you encountered.
The phenomenon which you encountered including error codes and messages. If you encounter audio/visual issues, please write the model number of your TV and AV amplifier. If you have a WiFi issue please let us know your access point/router/ISP information.
Describe detailed steps before you encounter the issue.
The number of times you encounter the issue
The game you were playing
If there are issues that are network-, USB- or HDMI-related, please input the serial number.