Occurrence Date *

Please enter the date of the occurrence.

Online ID (Required) *

Version *

The version of the system software. This value shows at the timing of login or clicking [Settings] > [System] > [System Software].


Category of the issue

Title of the issue *

Please provide a summary of the issue you encountered.

Description of the issue *

The phenomenon which you encountered including error codes and messages. If you encounter audio/visual issues, please write the model number of your TV and AV amplifier. If you have a WiFi issue please let us know your access point/router/ISP information.

Steps to reproduce the issue *

Describe detailed steps before you encounter the issue.

Frequency of Bug *

The number of times you encounter the issue

Game name (if applicable)

The game you were playing

Serial Number located behind the PlayStation(R)4 (Optional)

If there are issues that are network-, USB- or HDMI-related, please input the serial number.

Did the issue occur before the system software was updated to Beta?